Terms & Conditions

By using rapidmanandvan.uk, you agree to the terms and conditions outlined below:

1. Service Provision: rapidmanandvan.uk serves as a platform offering free quotes for man and van/removal services across the UK.

2. User Eligibility: Users must be 18 years or older to access our site.

3. Agreement to Terms: By booking our services, you accept these terms and conditions.

4. Booking Compliance: Bookings through our website require adherence to specified safety measures.

5. Website Accessibility: We reserve the right to modify, suspend, or discontinue the website without prior notice.

6. Changes to Terms: Terms and conditions may be amended at any time without notice.

7. Legal Use: The website is intended for legal use only. Any illegal activities will be prosecuted.

8. Copyright: All content on rapidmanandvan.uk is copyrighted and must not be replicated.

9. External Links: The site contains links to third-party websites. We are not responsible for any issues arising from their use.

10. Legal Enforcement: We reserve the right to take legal action if these terms are violated.

11. Liability: We are not liable for personal injuries or death caused by accidents or negligence related to our services.

12. Misrepresentation and Fraud: We are not responsible for any misrepresentation or fraud encountered during the use of our site.

• Vehicle Selection: Customers are responsible for selecting an appropriate van, though guidance is available upon request.
• Packing: Packing of items is the customer’s responsibility unless otherwise arranged.
• Parking: Customers must manage and pay for parking arrangements necessary for service provision.
• Appliances: Customers are responsible for the disconnection and installation of appliances.
• Furniture: Dismantling and reassembly of furniture is the customer’s responsibility, with additional services available upon request.
• Driver Respect: Abuse towards drivers is not tolerated and may result in service termination.
• Additional Costs: Costs such as ferry fees and stair carries are the customer’s responsibility.

• To receive a full refund of your initial payment, you must cancel at least 48 hours before the original date and time of the booked service. If you cancel less than 48 hours before the original scheduled service time, you will not be entitled to a refund.
• Free cancellation is available up to 72 hours before the scheduled job.
• Charges apply for cancellations made within 72 to 10 hours before the job, up to the total job value for cancellations less than 10 hours before.
• Booking amendments require a 24-hour notice, with a fee for last-minute changes.

• Disputes must be submitted in writing directly to Hello Vans. Our platform’s role as an intermediary means we are not liable for claims arising from the service provided.

• Rapid Man and Van collect an initial payment to secure the booking date and time. This payment is calculated based on the total booking price.
• Customers are required to pay the remaining balance directly to Rapid Man and Van upon job completion. Payment methods may include cash, credit card, or debit card, as agreed directly with Rapid Man and Van.
• In the event of non-payment, we reserve the right to engage a third-party debt collection agency. Outstanding debts may be reported to credit reference agencies after reasonable attempts to recover the payment have failed, which could affect your credit rating.
• Payment is due upon completion of services, with options for cash, card, or bank transfer. Non-payment may result in legal action and adverse effects on your credit rating.
• The customer is obligated to pay the remaining balance to the service provider immediately upon completion of the job, as agreed in the booking confirmation made on our platform.

• We may permit you to reschedule your booking, subject to provider availability. Any request to reschedule must be made at least 48 hours before the original service time.

• Feedback is encouraged for each completed service to help maintain and improve service quality. Misuse of the feedback system will be addressed appropriately.

• We operate under our parent company, Rapid man and van LTD, which holds public liability insurance, employers’ liability insurance, and moving services insurance. While we do not directly employ mover —who operate as independent, selfemployed professionals—each mover is required to hold their own valid moving services insurance. This ensures that your move is covered by the individual service provider, and in the rare event of a serious issue, we will step in to cover any proven damage resulting from the move

• This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland.

These terms bind users of rapidmanandvan.uk which is owned and operated by Rapid man and van LTD.