Frequently Asked Questions

Getting a quote is simple. Contact us by phone, WhatsApp, email or through our online quotation form. We’ll ask for details such as your collection and destination addresses, property size, number of items and any additional services you require. We can then provide a clear quotation based on your move.

Where we provide either a fixed-price or hourly-rate quotation, the price is based on the information provided when the booking is made and the agreed scope of work. We will not add unexpected charges. If the requirements of the move change or additional work is requested, we will discuss any additional costs with you before proceeding.

No. We believe in transparent pricing. Any services included in your quotation will be clearly explained before you book. If something changes and additional work or services are requested, we will explain the cost to you before carrying out the additional work.

Yes, same-day and short-notice removals may be available, subject to our availability. Contact us as soon as possible with your collection and delivery details and we’ll check whether we can accommodate your move.

A Man and Van service is suitable for smaller moves, individual items, student moves, furniture collections and moves that may require fewer resources.

Our Full Removals service is designed for larger household or office moves and can include a multi-person removals team, larger vans, loading, transportation and unloading.

If you’re unsure which service is right for you, contact us and we’ll help you choose the most suitable option.

Yes. Our removals teams can assist with loading your belongings at the collection address, securing them for transportation, and unloading them at the destination.

Our quotations can include a professional removals team depending on the service you book.

Yes, we can assist with the dismantling and reassembly of suitable furniture where this service is requested in advance.

Please let us know what furniture needs to be dismantled when requesting your quotation so that we can allow sufficient time and provide an accurate price.

Yes. We can provide packing materials as an optional additional service.

If you require a larger quantity of packing materials or assistance with packing, please mention this when requesting your quotation.

Our diverse fleet ranges from small Transit vans (ideal for single items) to 3.5-tonne Luton vans with tail lifts for large family homes. For very large moves, we can provide multiple vehicles or 7.5-tonne trucks.

For safety, insurance and operational reasons, customers are generally not permitted to travel in our removal vans. We recommend arranging your own transportation to the destination address.

Yes. We provide long-distance and nationwide removal services, subject to availability.

Whether you’re moving within London and the surrounding areas or relocating to another part of the UK, contact us with your collection and delivery postcodes and we’ll provide a quotation.

Yes. Every move includes standard Goods in Transit insurance and Public Liability cover. Your belongings are protected from the moment we load them until they reach your new home.

Yes. Our team takes care when loading, securing, transporting and unloading your belongings.

Items are handled carefully and loaded appropriately to reduce the risk of movement or damage during transportation. We also recommend that particularly fragile or valuable items are identified to us before the move.

We aim to provide a professional and reliable removals service. Our moving teams are experienced in handling household and commercial moves, including loading, transportation and unloading.

For larger moves, we can provide a multi-person team to ensure the work is carried out efficiently and safely.

Payment arrangements depend on the quotation and booking.

For example, where a deposit is required, the deposit secures your booking date, with the remaining balance payable by bank transfer or cash immediately upon completion of the move.

Your quotation will confirm the applicable payment arrangements and deposit amount.

Yes. We understand that moving dates can sometimes change.

Please contact us as soon as possible if you need to reschedule your move. We’ll do our best to accommodate your new date, subject to availability. Any applicable cancellation or rescheduling terms will depend on the circumstances and your booking.

We understand that delays can happen due to circumstances such as traffic, access problems, weather, previous jobs taking longer than expected or other unforeseen circumstances.

If we become aware of a significant delay affecting your move, we will communicate with you as soon as reasonably possible and work with you to minimise the disruption.

Where a delay is caused by circumstances outside our reasonable control, the agreed moving time or schedule may need to be adjusted.